BOUCLR

Support

A question, a problem, a suggestion: we answer within one business day.

Write to us

By email, in English or in French.

support@bouclr.com

To speed things up

Include in your message:

Before writing

The assistant does not appear on my product page

Check that the block was added in the theme editor, on the product page template, and that your changes were saved.

It shows no message at all

That is the expected behaviour when the product page holds none of the matching information. Fill in the material, the care instructions or the size options, then reload the page.

It does not mention my returns or my delivery

Those messages come from your store policies. Check that they are filled in and published in your Shopify admin.

It does not mention my instalment payment

That information does not exist as a Shopify policy: it lives in an ordinary page of your website, which the scan must be able to read. Check the page is published and reachable without a password, then run the scan again from the settings. Failing that, write your payment options straight into the settings.

I filled in my product pages and nothing changed

Your catalogue is imported at install time, not re-read on every visit. Run the scan again from the settings so your new fields, policies and pages are picked up.

See also the documentation and the FAQ.